Warranty - updated by Miguel on Thu Feb 10 09:46:00 2011
7. Warranty
7.1 All goods supplied by the LambdaTek follow the standard manufacturer's warranties. Please contact us to for details of specific manufacturers. Subject to the conditions below, a repair will be provided.
Please note that depending on agreements with the manufacturer warranties are claimed in two different ways:
1) Warranties that have to be claimed by the customer directly from the manufacturer from the moment of product delivery.
2) Warranties that have to be claimed from the manufacturer via LambdaTek return's procedure.
In each instance the warranties are carried by the manufacturer directly and not by LambdaTek. All returns on grounds of faults are subject to manufacturer's fault verification and approval. Please contact us prior to purchase if you wish to be informed about individual product warranties and 'dead on arrival policies'.
7.2 This warranty does not apply to any defect in the goods arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, use otherwise than as recommended by the LambdaTek, failure to follow LambdaTek´s instructions, or any alteration or repair carried out without the LambdaTek´s approval.
7.3 If the goods supplied to you are damaged on delivery, you should notify the Supplier in writing via email within 48 hours.
7.4 If the goods supplied to you develop a defect while under warranty or you have any other complaint about the goods, you should notify the Supplier in writing via email, as soon as possible, but in any event within 7 calendar days of the date you discovered the damage, defect. Note: For all Sony products the dead on arrival period is 5 calendar days.
7.5 Products found to be faulty after 7 working days of purchase will only be repaired. If a repair is not possible they will be replaced with the same product or one with equivalent features or price.
7.6 Faulty products will be checked by us and/or the manufacturer. If the product is NOT found to be faulty it will be returned and an administration fee will be raised. Please note that in the unfortunate event of a faulty product LambdaTek can not be held responsible for any delays incurred by repairs or replacements undertaken by the manufacturer.
7.7 Your replacement will be dispatched once the faulty goods have arrived back to us and have been tested for the described fault. Faulty units that have been returned with a manufacturer's fault reference will not be tested and replacement units will be despatched thereafter (subject to availability). If replacement items are not available within a reasonable time a refund will be offered. The amount of refund will be proportional to a reasonable assessment of fair wear and tear of the returned item which usually becomes effective after a six months usage. In that instance refunds will be assessed to the current market price but never above the original purchase price.
7.8 On occasion we may choose to dispatch a replacement before we have received the faulty unit from you. In this case it is still your duty to return the faulty item following the instructions given to you. Failure to do so will give LambdaTek the right to take the full payment for the replacement unit received by you.
7.9 Dead pixel policy for TFT/LCD screens. Please note that a TFT/LCD screen is only deemed to be faulty if the number of defective pixels exceeds a certain limit. This limit varies from manufacturer to manufacturer. Please enquire before purchase for precise terms for a particular TFT/LCD screen. In the unfortunate event of dead pixels below that limit, items can not be returned on grounds of fault.
