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Opengear Foundation Support 1 license[s] 1 year[s]
MPN: OG-FNTS-OM2200-1YR
Quick Code: B50927864
(1-YEAR FOUNDATION SUPPORT FOR - OM2200 8X5 REGIONAL SUPP ADV REP)
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€498.15
€602.76 inc. VAT
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Quick Code:
B50927864
MPN:
OG-FNTS-OM2200-1YR
Manufacturer:
Opengear
EAN Code:
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NOTE: The information below is provided for your convenience only and we cannot guarantee its accuracy. If necessary, please verify with us before purchasing.
Opengear Foundation Support 1 license(s) 1 year(s)1-Year Foundation Support for OM2200 - 8x5 Regional Support with Advanced Replacement
Foundation Technical SupportSupport Components:
- 8x5 Regional Live Support: Available during local business hours (8 AM to 5 PM, Monday to Friday) in APAC, Americas, and EMEA regions. Support channels include phone, email, and portal.
- Service-Level Agreements (SLAs): Defined response and resolution expectations.
- Firmware and Software Updates: Ongoing access through the support portal.
Priority Levels:
- Critical (Priority 1): Severe outage, no workaround, or DOA unit.
- Medium (Priority 2): Covers all other situations.
SLA and Response Times:
- Initial Response: Up to 15 minutes via portal, up to 30 minutes via email, and 100% callback via phone/chat.
- RMA (Replacement): Next business day (U.S.), within 4 days (International).
- SLA Target: 95% compliance.